Terms of Service

By accessing or using the RetailStore website ("Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our Site or services. These Terms apply to all visitors, users, and customers of the Site. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

• All product prices on RetailStore are listed in **Indian Rupees (INR)** and are inclusive of applicable taxes unless stated otherwise. • We make every effort to display accurate product descriptions, images, and pricing. However, errors may occur. In such cases, we reserve the right to correct the error and update the order accordingly, or cancel the order with a full refund. • Prices are subject to change without notice. Promotional prices are valid only for the duration specified. • Product availability is not guaranteed and may vary.

• By placing an order, you represent that the information you provide is accurate and that you are authorised to use the payment method supplied. • All payments are securely processed through our trusted payment gateway. We support UPI, credit/debit cards, net banking, and popular wallets. • An order is confirmed only after successful payment. You will receive an email confirmation with your order details. • We reserve the right to refuse or cancel any order at our sole discretion — including orders that appear fraudulent, violate our policies, or contain pricing/product errors.

• We currently ship across India. Delivery timelines are estimated and may vary based on your location and courier availability. • Standard delivery typically takes 5 – 7 business days. Express delivery options may be available at checkout for select pin codes. • Shipping charges, if applicable, will be displayed at checkout before payment. • Risk of loss and title for items transfer to you upon delivery to the carrier. • If a shipment is delayed beyond the estimated window, please contact our support team for assistance.

• We offer a **7-day return window** from the date of delivery for most products, provided the item is unused, in its original packaging, and in the same condition you received it. • To initiate a return, contact us at **returns@retailstore.in** with your order number and reason for return. • Once we receive and inspect the returned item, we will process your refund within 5 – 7 business days. Refunds will be credited to your original payment method. • Certain categories (e.g., personal care, innerwear, perishable goods) are **not eligible** for returns unless the product is damaged or defective. • If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs for a replacement or full refund.

To the fullest extent permitted by applicable law: • RetailStore, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products. • Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific product or transaction in question. • We do not guarantee uninterrupted, error-free, or secure access to the Site at all times. We are not responsible for any loss resulting from service disruptions, data loss, or unauthorised access beyond our reasonable control.

These Terms shall be governed by and construed in accordance with the laws of **India**. Any disputes arising from or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in **Bengaluru, Karnataka, India**.

If you have any questions about these Terms of Service, please contact us: • **Email:** legal@retailstore.in • **Phone:** +91 98765 43210 • **Address:** 123, MG Road, Indiranagar, Bengaluru, Karnataka 560038 We aim to respond to all inquiries within 3 – 5 business days.